Intown Suites - What a rip off! paid over 800 cash for 5 weeks,found a bedbug the 2nd day and was refused a refund
My family and I stayed at the intown suites on 1955 hwy6 n Houston,Tx 77096.
We checked in and paid over 800 in cash for 5 weeks until we could move into our new home. I recently had a attempted agrevated robbery at my apartment and I explained that to the general manager when she checked us in.
I was too scared to go back to my apartment so I was going to stay there with my husband and two small children.The hotel was dirty but I wasn't expecting anything fancy.However,after you get out of the shower and walk on the carpet the bottom of your feet turn black with in minutes. There was a huge peice of metal from the bed frame sticking straight out(not safe)of the bed.It smelled horrible, but still I could survive that.After sleeping on the uncomfortable pissed stained mattress bed the first night I noticed what looked like a bedbug or baby roach crawling on the sheets.I trapped it in a cup and preparred to leave. I took the bug up to Miranda(general manager)same one who checked me in. I told her that I was willing to pay for the 1st night but that I was going to need a refund for the 5 weeks that I had paid for in order to go elsewhere.
I explained that I did not want to change rooms that I just wanted to go somewhere else.She studied the bug then walkie talkied some maintainance man to do a bed bug check in my room. I was like,"Lady, I dont need him to do a bedbug check I have the bug right here in front of you". Of course Mr.maintainance man found nothing(being that he works for them.duh). She said that she did not have the authority to refund me the cash back.
I would have to call the corporate number in atlanta G 770-799-5000 that goes straight to an answering machine. She couldn't give me her bosses number and would not call him when I asked to speak with him. She said that all she could do was e-mail him an emergency E-mail and tell him to call me. She gave me my 50$deposit back(shockingly) and then basically kicked me out.
After weeks of trying to get in contact with anybody, my lawyer was told by their corporate office that they will NOT refund us the money. Now we are going to file a lawsuit in small claims court. They DON'T CARE about you. I saw that they had an avertisement on this website.
Don't go there!
It's cheap but just google them and you will understand why we all say "RUN FOR YOUR LIVES!" Plus if you don't concider yourself as "trailer park trash" you probably won't fit in there either. Pay a little more and go somewhere else.
Review about: Intown Suites Room.
Monetary Loss: $877.