514 views
New Reviewer
5 comments

I have lived at Intown Suites, the Forest Park, Georgia location for almost eight years. The studio apartments are everything I could expect but the customer service over the last year?

Well, if I had one of those secret camera phones, I know by now a couple of the videos would have gone viral. (My boyfriend had one and loaned it to me for one day. I got awesome video of the manager refusing service, but accidentally deleted it trying to download to YouTube. He uses it for work and can't loan it again.) Lately I've had an ordeal getting my mail and I work a second job as a writer.

It is crucial that I get the contracts from my editors in a timely manner. The manager refuses to give it to me until it has been personally gone through by her. It is a process that takes a whole day and, under NO circumstances am I allowed to watch her do it. (Makes me wonder if the missed magazines I sometimes suffer from really get lost in the mail?) When I ask her to check it, the manager Kim refuses to provide service.

She tells me, "I don't have time for you." and "I will not help you today." (Customer service at its finest!) I have complained via email to corporate with no response and Kim told me today, complaining or video taping her still won't get me my mail until she has done whatever they do to it. I work all night and sleep during the day and I only check my mail once a week.

Maybe the 45 seconds to a minute it would take every Thursday afternoon for her to look through the six inch pile sitting on the desk behind her is too much work for the staff. Just pay your rent and don't expect any service -- Intown Suites new motto.

Location: Atlanta, Georgia

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Quanasia Fbj

Yeah you had "proof" of the manager doing these things and "accidentally" deleted it. Most likely you are lying because you got evicted for loud music and partying.

Guest

Really? Of course you would not get it until they go through it, do you think that the mail sorts itself?

If you want to go through your own mail by a house, or get an apartment, or a P.O Box. Too bad you "accidentally" deleted your video because I'm sure that it would go "viral" and cause outrage. Im also sure that when you go in there you are polite and understanding and the manager is just rude and mean to you for no reason. Also is there a contract you have to sign to stay there?

If not maybe you should leave since it is SOOOOO hostile for you to stay there.

Grow up baby. :cry

Guest
reply icon Replying to comment of Guest-576086

lol

Guest
reply icon Replying to comment of Guest-576086

Why would you knowingly shill for this company Mike? They should remove your comments as you're obviously employed by Intown.

I used to work for this company and literally every negative thing said on this site is totally true. The company preys on less fortunate people hanging eviction over their heads, managers intentionally kick people out after having paid for the week and keep the rent and deposit consistently. There is no real way to complain to corporate other than leaving a voice mail that you might get a response to within 21 days.

By that point what response matters you've taken these peoples money from them for 3 weeks, for people living paycheck to paycheck that's devastating. The company is a sham and is making money off of selling disgusting rooms to people with no other options, the entire corporate staff should be arrested and charged for fraud.

So Mike, the writing is on the wall, do you really want to continue working for such a scummy company and doing their dirty work online?

Peggy D Tyy

That is simply INTOLERABLE! I think you should call your local post office and see if they have advice.

otherwise, if you can't video it again, you should get a P.O. Box! (a total hassel but considering what you have to live with, seems like your only recourse!) RENT ONE OF THOSE HIDDEN VIDEO CAMS!!!

i'm sure you can rent one.. good luck

InTown Suites Reviews

  1. 150 reviews
  2. 53 reviews
  3. 17 reviews
  4. 10 reviews
  5. 10 reviews
InTown Suites reviews