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Intown Suites - CEO Barry Sternlicht Ignoring vile conditions

50 billion dollar company owned by CEO Barry Sternlicht, ignoring customer complaints, mostly health related, of ALL In-Town Suites. You should be ashamed Barry Sternlicht.
1.0
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1332250
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I paid 296$ for the week and then the following week i paid 290$ and told her i will pay the remaning balance(6.76) friday when i get paid....she said(jennifer) it was fine or they will foward it to the following week...long story short thursday night they thru me and...
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1.0
#1332171
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Intown Suites - Rude,horrible and my room was nasty
Intown Suites - Rude,horrible and my room was nasty
Intown Suites - Rude,horrible and my room was nasty
Intown Suites - Rude,horrible and my room was nasty
Intown Suites - Rude,horrible and my room was nasty
Intown Suites - Rude,horrible and my room was nasty
Intown Suites - Rude,horrible and my room was nasty
My room smells bad,Room wasn’t very clean at all,ask to be moved to another room was told there wasn’t any available Ask if I leave what can be done he said it will be on me cause they don’t prorate rooms I’ve been calling customer care number left my name number still...
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ExuberantSeaDragon
ExuberantSeaDragon

This is Indianapolis,Indiana not Columbus,Ohio this my room off 23 Post Road

3.0
#1331564
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Intown Suites - I need documents for court

No return calls no documents for court gm dont care
4.7
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Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1327819
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Intown Suites - Talk to corprate

Would like to speak with someone in the corporate office with regards to the way the tenants are being treated in the Indianapolis office on the west side it's multiple complaints and I've witnessed some things where there is no respect so please give me a call back at your earliest convience and we will greatly appreciate it 317- 714-8750
1.8
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website
#1326849
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Intown Suites - Bugs roaches spiders

I have been complsining about bugs nobody sprayed my room they habe no more rooms i want my money back me in my kids can not sleep like this
1.4
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Staff
Value for money
Website
#1320373
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Intown Suites - Complaint on manager

The manager here at the Intown Suites very rude and bullying my daughter very unprofessional one she came up to my room cuss my daughter because he said she said and she not accepting my money at all very rude I feel nothing been done about it
1.0
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Customer service
Diversity of Products or Services
#1307466
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Intown Suites - Unprofessional manager

The manager at the Intown Suites on Maudlin Rd is very rude as *** one day I was at work my wife and daughter tell the manager came up here bang the door and curse my daughter out because she said something about her but her son ex girlfriend told tell everything that goes in her house she should be pointing the finger at her son ex girlfriend telling her business
1.0
Details
Facilities and Services
#1306858
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He made my pregnant girlfriend leave the property and called the cops on her for no reason. Her and I were having a discussion in which she decided to leave and when she came back i was not in the mood to deal with her so i told her to come back when shes done with her...
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Anonymous
Witness

Resident from room below. This man is definitely a liar.It was a domestic and he locked his pregnant girlfriend outside.

3.9
#1302408
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Contact Intown Suites

Mailing Address:
InTown Suites Extended-Stay Living
1459 Eisenhower Pkwy
Macon, Georgia 31206-3127
United States
Phone:
(770) 799-5000
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Management is extremely rude and prejudice. No customer service experience, calls guest rude names and makes fun of them and speaks Spanish to everyone. there were rooms with a lot of noisy kids and mother smoking drugs, and the rooms have roaches, AC smell bad,...
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1.7
I liked
  • Free wifi
  • Housekeeping
I didn't like
  • Bad customer service i receive
  • Zero hospitality skills
  • Staff violently bangs on door
#1288318
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