Contact InTown Suites Customer Service
InTown Suites Phone Numbers and Emails
Toll-Free Number:
-
(800) 769-1670
Customer Service:
-
(770) 799-5000
-
(800) 553-9338
-
(972) 248-8330
InTown Suites Email:
InTown Suites Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
InTown Suites Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call InTown Suites is 8007691670. 68% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 4% of customers reported contacting a real person successfully.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as InTown Suites may ask you for the following information to identify you as a customer: first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
InTown Suites Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call InTown Suites is 8007691670. 68% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 4% of customers reported contacting a real person successfully.
The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as InTown Suites may ask you for the following information to identify you as a customer: first and last name.
People call InTown Suites mainly because of product/ service, staff, payments and charges.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact InTown Suites is reservations@intownsuites.com.
How to Contact InTown Suites?
Most Popular Number:
| Total calls: 1 114 | Issues resolved: 4 | Last call: Jan 9, 2026 |
Contact Information
InTown Suites Website:
InTown Suites Help Center:
Corporate Office Address:
Fax:
InTown Suites Customer Service Reviews
Several incidents occurred in the three week stay. Needles all over the parking lot, people odd in their cars,staff demands you to the open the door or just walks in with minimum notice.
All staff is hostile and aggressive. There is no way at all to speak to corp or any one of authority over the company itself. Including the owners of the hotel chain. My husband was called a black by the office staff..
I could go on.. point is you cant contact ANYONE about this hotel chain.
How Good is InTown Suites's Customer Service?
Horrible. Filthy room with bugs and rodent *** Furniture falling apart and moldy. Kitchen and bathroom disgusting. Rude staff.
After complaining of no refrigerator for so long, you kicked me out for no reason what so ever, and called the police to have me removed and put on trespass for absolutely no reason.
I was kicked out the hotel and trespassed all because I asked about tissue, fresh towels, and the wifi being out for 6 days. The women at the desk were constantly rude, especially the manager Jazmine. I felt disrespected, and belittled. When I tried to reach out to this service I received no help. I will never stay here again.
They sprayed for bugs and stated we could be in the room they sprayed alpine and it put me in the hospital twice e. I requested a different upgraded room 3 times. Qe stayed over a month.Each renewal he would put me off and tell me to check back monday. I was also assaulted and the manager wouldn't call the police he said he couldn't see who I was on camera and the individual that assaulted me in the laundry room lives on site and nothing was done about it.
Honestly bad lol. They offer no kitchen utensils, no dollys to grab your bags, bug infested and so on, our room flooded and we had to wait a whole extra day to get a new room, and still had to pay full price, no compensation for anything. Also maintenance chooses who to report and not report, supposedly some of these people have stayed here for years. Not having a good time.
Bad experience will never go back
Summary of InTown Suites Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call InTown Suites?
Product/ Service Question:
- “My Internet constantly going out why do I have to pay for something I can barely use”
- “Complaint about roaches and incentives that were missed”
- “To connect or get my Wi-Fi code”
Staff Question:
- “Because of unfair treatment from manager and my tv needs replaced”
- “Rude front dest person”
- “Customer service issue”
Payments and Charges Question:
- “Want my deposit”
- “Was charge 39.88 I was wondering if my reservation was still valid for the 19th”
- “Overpayment”
Request for Information Question:
- They refused to help, sent us in circles and hung up after making us wait in hold for 30 minutes to speak with a supervisor. It is impossible to get anyone on the phone. They use automated systems that just hang up on you.
- Speak to person
- “Door won't open and maintenance man doesn't know how to fix it to get the door open.”
Account Question:
- “Locked out of room”
- “Locked out of room and after hour number is not answering”
- “Locked out”
Refund Question:
- “Wanting a refund for a cancelled reservation”
- “Refund”
- “Refund would not process on a new debit card I got after initial payment of 49:45 with the former card ending in 1708”
Employment Question:
- “W-2”
- “Copy of my January 2024 payroll statement”
- “Im very upset..super sorry job on clean up the mess made by a busted pipe then noticed that one of them nasty *** men pissed in my shower!!! from water of bus”
Cards Question:
- “Key Card not working and after hours attendant unavailable”
- “I paid the weekly rate on my card and there was a pending charge of 79.39 that was supposed to come off since it was a hold and I paid for the room that was on 6/10 and I have called the location without any resolution.”
- “I Wanda Miranda, will be filling a complaint, someone stole my vystar card, my mail has been stolen.”
Shipping and Delivery Question:
- “Location issues”
- “We never received our refund”
- “Room flooded move to new room locked out maid let in when she arrived need too speak to someone about problems”
Activation/ Cancellation Question:
- “Pissed customer big spray made sick asking two weeks different room and kept putting me off every renewal”
- “Room was canceled on us and now in a really *** room that is disgusting”
- “Renew”
Website/ Application Question:
- “No one on site, several people locked out”
- Website issues
- “No one on site, several people locked out. I have been locked out for several hours.”
Return/ Replace Question:
- “Not clean wont clean 5 weeks no sweeper no bed changed very verydisappointed”
- “Been trying to change to a smoking room for 4 months”
Other Question:
- “Tax exception”
- “I need a TV”
- “Tengo una queja sobre los precios y necesito hablar con representante”
Compare InTown Suites Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
