Ara Iwi
map-marker Atlanta, Georgia

Harassment

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White man who is security stares me up an down says things an flashed a flashlight on my face. I was smoking a cigarette. He constantly hatsssed black people I have bill on camera harrsssing me an my husband. I pay too much money to be harrsssed by some dumb looking white msm who is very unprofessional the next time I will call the police because he is a wack job with a flashlight an Im concerned for my safety
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User's recommendation: None at alll unprofessional

Tonya P Qbk

This place discriminates against kids small little toddlers

Updated by user Aug 13, 2020

Contacted corporate and have yet to speak to a real life person . Discrimination against families with kids.

Original review Aug 13, 2020
This place discriminates against people who have kids small children. Toddlers. They kicked my daughter and her children out in the street with no place to go. It was a personal vendetta. Gathering false fake complaints finding every little thing to kick them out saying the children ate to loud. They were staying on the second floor but never tried to accommodate my family and offer them a room on the first floor. No they kicked them out on the street literally. If you have kids do NOT stay here. If you respect yourself DON'T stay here. Called corporate and never got to speak with anyone. NOT professional at all. Save your money stay else where.
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Cons:
  • Poor quality and awful customer service
  • Manger was rude
  • Rudeness of staff

Preferred solution: To accommodate my family and do NOT kick them to the street.

User's recommendation: DO NOT SRAY HERE THEY HATE CHILDREN AND I GIVE THEM A NEGATIVE 5

Rhea Bmh

Locked out of room

I have been locked out of my room for 3 hours now and none of the overnight team are answering my phone calls
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Virginia Beach, Virginia

Drugs racism rude thieves

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The manager does nothing all day but gossip. Shes also a liar and thief her and the maintenance man pocket money and theyre aware that drugs are being used and sold on the property. We were the only white people in the building and were treated horribly. It was too much trouble to get our mail. I was verbally attacked by a man twice that supposedly worked there but was refused his name. I was recovering from Neuro surgery and sleep was impossible. Ill never stay at another one or recommend it to anyone ever!! After I complained to the main office they called the police and had me arrested for trespassing yet we had lived there for almost a year...so dont count on the cops here either.
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User's recommendation: Never

1 comment
Guest

I have a confession to make. None of this really happened. I made it all up because the manger fired me.

Richard K Ehb

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Verified Reviewer
| map-marker Charlotte, North Carolina

Billing

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I was staying at InTown suites in Charlotte North Carolina I was in the guest laundry there was a girl with a pistol waving it around went to talk to the manager about the situation they laughed I said I want to check out with a refund they refused they said that they was going to compensate me something for it they never did I reached out to InTown suites and never even got a phone call back I'm still not happy with InTown suites if I could just get a call to explain what they can do to compensate me for this I would appreciate it I had to get another hotel elsewhere 828-405-**** my name is Richard
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Loss:
$150
Pros:
  • No pros
Cons:
  • Rudeness of staff

Preferred solution: Full refund

Anonymous
map-marker Virginia Beach, Virginia

I have an complaint

I have a service dog for my kids and I know that.they are not allowed to ask you to provide anything are ask you anything except what kind of service dog it is. The Girl that answered today 7/22/20 was very rude this was at the Hampton Va location I know a lot of people that stay there after this, none of them will be staying at that location again, we all traveler together and this is the first time out of hundreds stays that we were ever asked rudely for anything the staff is just rude to everyone.
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Ramon V Ens

Harassment

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I was harassed after I paid 260 first night all because our toilet required maintenance I need my money back its a pandemic going on and he cant do that
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Loss:
$260

Preferred solution: Full refund

RobertM N

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Verified Reviewer

Unprofessional Staff at front Office

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I went to the office to renew my room with my girlfriend. We were told very rudely we could not renew, all, because, we asked for some extra bug traps. We were surprised at the way we were spoken too and these ladies are always taking smoking breaks!
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Loss:
$294

Preferred solution: Let the company propose a solution

User's recommendation: How about some empathy and why could we not stay another week or month?

Steve Y Xzu

Scam me out of funds

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Someone saying they work this this company attempted to try and scam me and they had my information also
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Preferred solution: Investigate staff and other employees

Quinasha H

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Verified Reviewer
| map-marker Charlotte, North Carolina

Privacy rights

This is my 4th complaint on this property and nothing has been done since the first complaint this is very unprofessional and something has to be done my privacy was invaded and when I went to the office all she can say is I'm sorry his new and laughs it off my thing is it was 11:30 at night I'm in the bed with no clothes on and my door opens and all he can say is my bad and went to the room next door with a female I had bugs flying when I first check the room I let that go my blinds are torn to the point I can't even open my window the Roches are coming from everywhere I pay to much money to be uncomfortable and nothing to be done about it I work for the Marriott hotel been there for ten years and never have I seen any of my customers treated unfairly this really need to be look into because you can't even get another room because they never have any available so who is in charge to take action because I have went through every source possible and still have gotten accommodated from the first complaint this is the last attempt and I have no other choice but to take this to court
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Zakariya N
map-marker Houston, Texas

Inquiry Corona virus

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Yes my job has been affected via Coronavirus and I am currently unemployed because I work for a restaurant and I'm out of work. I have no other means of income currently as I did file for unemployment and should qualify.

I also qualify for the government stimulus that is being granted to those affected job-wise by this pandemic. I am very upset as I have left many messages with corporate and have yet to receive a response. I have my rent due today and I have no way to pay it. I have been a resident of InTown Suites in Jersey Village Houston Texas going on 6 months.

I will be homeless if I and to get evicted out of my residency here at this InTown Suites location. I am very frustrated as I have not caused any issues and have always made my payments on time. I need immediate assistance from someone at corporate to see about any type of help during this hard time for our country. I do not wish to be on the streets which is where I will be shall I lose this room.

Please please please help me. My name is Zakariya Nijem and I am in room 114 at the jersey village location in Houston texas. My phone number is 713 253 **** I am literally begging for help or anykind of assistance.

Please reach out to me immediately and let me something. Thank you,

Zak Nijem

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Pros:
  • Quiet and clean affordable

Preferred solution: Let the company propose a solution

1 comment
Guest

Maybe you could reach out to Oprah Winfrey for help.

Adrian C Wwr

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Verified Reviewer
| map-marker Pasadena, Texas

Got kicked out in rain at 800 at night with kids

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Since this whole epidemic going on it's been hard to find work. Somehow we manage to pay every day, nothing has gone our way today. They kicked us out in the rain and cold, with two b cc young kids. So now we are on bvb the streets. We tried paying for one night , but since they are closed on Sunday. We couldn't do two nights so they made us get out. We are at the one in Pasadena TX. On fairmount we cant even go to shelter cause of the time. Please can we get help my number is 832447**** please I have kids.
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Pros:
  • Office lady named summer waa really nice
Cons:
  • Manger was rude

Preferred solution: Let the company propose a solution

User's recommendation: Not recommended

Ronald P Rwu

Pure Stupidity

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I have lost a lot because of your wifi , the Idiot or the Idiots that had anything doing with this Wifi should be FIRED because If you have anything to do with ABC your stupid . but I digress !

The people you have here are a great bunch of people , you couldn't find a better bunch . as I said this wifi has cost me two homes I was trying to by because it shuts down at any given moment and I have to start from the beginning all over and be the time I do that IF it comes back on line I'll be lucky ! .

I see every time I come on line there are a lot of other people that are going on line some other way >;;;;;;;;;;; they do not use yours , Thank God for that . I pay for it every week I stay and please do not tell me its free even the TV channels are crap .

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Cons:
  • You need to find another way to get in and out of the complex

Preferred solution: Price reduction

1 comment
Guest

*you're

Enga J
map-marker Houston, Texas

Theres no power in my room since 5am

Wrong number...I did not speak to anyone about my problem
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Preferred solution: Moved to a room with electricity immediately

Brian W Pbq

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Verified Reviewer
| map-marker Central Jefferson, Kentucky

Staff is on drugs

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Wasn't right number I have issues with room I've been here 2 months and now they say my wife is trespassing and is not supposed to be here and she's even talked to the property manager about 3 weeks ago said she could be here and my fridge is leaking toilet is leaking the carpet is so filthy I had a brand new pair of socks that r ruined after walking on carpet 1 time I'm calling a lawyer at 9am tomorrow please call me to try to resolve this matter
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Loss:
$600
Pros:
  • Nice price

Preferred solution: Let the company propose a solution

User's recommendation: Do not rent here

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