Had to wait 1 hour to check in. Maid service has not come for a week. Cable tv is out. Wifi is out. Elevator is out. Hall lights dont work and no emergancy lighting. There is no cookware. The room is very dingy, i.e. cigarette burn on toliet seat, marks on walls, a/c unit filthy. I attempted to call customer service and you can only leave a voicemail, no one to actually talk to.